Shipping & Returns Policy

At Simply Honest Co., we understand the importance of a seamless shopping experience. That's why we have carefully crafted our shipping and returns policy to ensure your satisfaction every step of the way.

Shipping

We offer fast and reliable shipping options to ensure that your natural products reach you in a timely manner. Our dedicated team works diligently to process and ship your order as quickly as possible.

Here are some important details about our shipping policy:

  • We currently only ship within the United States.
  • Please allow 2-3 business days for order processing.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Delivery times may vary depending on your location, but typically range from 3-7 business days.

Returns

We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the delivery date of your order. Some exclusions may apply so please read the full return policy for additional information. 

DISCREPANCIES AND SHORTAGES

If your order is received with any notable shortcomings, please contact customer service immediately. All discrepancies, shortages, broken merchandise, and any requests for returns must be made within 30 days from the delivery date of your order. Any requests for compensation or remediation will not be accepted after 30 days from the delivery date of your order.

For orders received that are damaged, please provide photos of all packaging materials, shipping label, and damaged product(s). You can email those photos to support@simplyhonestco.com.

RETURN INSTRUCTIONS

We are not responsible for any shipping costs associated with returning items unless it is due to an error made by Simply Honest Co. Original shipping is non-refundable. Qualifying returns are eligible for a refund to your credit card or PayPal account. 

Items that are shipped back as a return need to be matched to your original invoice. Please provide any information that can help us identify the account or original purchase that matches the returned items.

POLICY RESTRICTIONS

We are not able to honor requests for product exchanges.

We do not accept returns on products that have been mixed or blended together with other ingredients. Refunds will only be issued for product that is returned in the original form that they were purchased in.

We do not accept returns of opened 8oz and larger sizes of essential oils, bitters, or herbal extracts. The tamper evident safety seal must remain unbroken (in these sizes only) in order to qualify for a refund.

Simply Honest Co. will not be responsible for damage or loss that occurs to goods shipped again to a different destination beyond the original shipping address provided on the order.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

If you have any questions regarding our shipping and returns policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.